Refund and reprint policy

You see a free preview of your own pet before you pay, so most questions are settled before checkout. If something still goes wrong, here is what we do.

Canvas prints

• Damaged or defective on arrival: email hello@shopfurloom.com within 30 days of delivery with your order number and a photo of the damage. We will reprint it at no cost or refund you, your choice.
• The portrait does not look like your pet: tell us within 30 days of delivery. We will make a new portrait from the same or a better photo and reprint it, or refund you.
• Wrong address: contact us right away. Once a canvas has shipped we cannot change the address, but if it is not delivered we will work with the carrier and reprint if needed.

Digital downloads

• If the portrait does not look like your pet, email us within 14 days of purchase and we will redo it from the same or a better photo, or refund you.
• Because a digital file is delivered instantly, we cannot refund a download simply because you changed your mind after receiving it.

Cancellations

Canvases go to print soon after you order. If you need to cancel, write to us as soon as possible; we can cancel and refund while the order has not yet entered production.

How refunds are paid

Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Contact: hello@shopfurloom.com